At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach.
Key Responsibilities:
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Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs
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Act as the primary point of contact for customers throughout their service journey
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Accurately record customer vehicle details and service requirements into the dealership’s system
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Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust
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Coordinate with workshop staff to establish realistic service and repair timelines
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Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly
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Assist with the preparation of invoices and finalising service transactions efficiently
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Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate
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Contribute to the overall smooth operation of the service department, supporting team members as needed
Skills & Experience Required:
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Previous experience as a Service Advisor within an automotive environment
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Strong customer service skills with an empathetic approach to client needs
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Excellent communication and interpersonal skills
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Good organisational and time management abilities
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Ability to explain technical information clearly to customers
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Proficient with dealership management systems and Microsoft Office suite
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A professional appearance and a positive attitude
If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.
Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.