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Based near Maidstone, Kent
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Circa £33k Basic Salary + Competitive Bonus Scheme
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Hours: Monday to Friday 8AM - 5.30PM + 1 in 3 Saturday Mornings 8.30AM - 12.30PM
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Fantastic dealer group who are expanding across the South
At Monday Matters Recruitment, we pride ourselves on connecting talented automotive professionals with leading employers across the UK. We are currently partnering with a well-established car dealership based near Maidstone, Kent, seeking to appoint a dedicated and experienced Senior Service Advisor. Our client values professionalism, excellent customer service, and industry expertise, offering a supportive environment where the right candidate can thrive and help drive the dealership's service department forward.
The Senior Service Advisor will play a key role in delivering exceptional customer service, managing service bookings, and ensuring the smooth operation of the service department. This position requires a confident leader with a good understanding of automotive service processes and the ability to build strong relationships with customers, ensuring repeat business and customer satisfaction. If you possess a proactive approach and are passionate about automotive aftersales, this role offers an excellent opportunity to grow within a reputable organisation.
Key Responsibilities:
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Providing outstanding customer service, acting as the main point of contact for all service-related enquiries
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Managing service bookings and scheduling work efficiently to maximise workshop productivity
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Assisting in the supervision and support of the service team to ensure high standards of service delivery
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Upselling products and additional services to customers to enhance their experience and increase revenue
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Handling customer concerns or complaints professionally, aiming for swift resolution
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Maintaining accurate records of service transactions and customer interactions
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Ensuring all processes comply with manufacturer and dealership standards and policies
Skills & Experience Required:
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Proven experience as a Service Advisor, ideally in a fast-paced automotive environment
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Strong communication and interpersonal skills with a customer-focused approach
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Ability to upsell and maximise profitability through excellent product knowledge
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Leadership qualities with the ability to support and motivate team members
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Good organisational skills with the ability to prioritise tasks effectively
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Understanding of automotive service processes, warranty procedures, and stock control
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Positive attitude and professional demeanour
Full vacancy details for this Senior Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.