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Established Main Dealer Group
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Based in Maidstone, Kent
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£45k Package + Company Car
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You must have experience managing a team within the main dealer network
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Hours: Monday to Friday 8AM - 6PM + 1 Saturday Morning Per Month (Paid as Overtime)
We are excited to offer an excellent opportunity for an experienced and customer-focused professional to join our team at a leading main dealer in Maidstone as a Customer Care Manager. This is a pivotal role within the business, responsible for ensuring the highest levels of customer satisfaction while driving continuous improvement across the customer journey.
Key Responsibilities:
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Act as the primary point of contact for all customer care matters, including the effective handling and resolution of customer complaints
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Lead and manage the customer experience strategy to ensure outstanding service delivery
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Drive and monitor Net Promoter Score (NPS) performance, ensuring key KPIs are consistently achieved and improved
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Analyse customer feedback and identify trends to implement meaningful improvements
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Produce and present regular performance reports to the senior management team
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Work closely with departmental managers to embed a customer-first culture across the business
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Ensure all customer interactions are handled professionally, efficiently, and in line with brand standards
About the Role:
This role is ideal for someone who is ready to step into a leadership position and is actively working toward becoming a future Service Manager. The successful candidate will oversee a team of four Service Advisors, ensuring consistent performance, high service standards, and smooth daily operations while working closely with senior management on wider departmental objectives.
About You:
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A strong background in Service Reception or customer-facing environments
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Proven leadership ability with experience managing or mentoring teams
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Excellent communication and interpersonal skills
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Experience in complaint handling and customer relationship management
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A track record of improving processes and driving performance
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The ambition and drive to progress into a senior leadership role
What's On Offer:
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Competitive Salary Package
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Company Car
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Departmental Bonus Scheme
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Customer Satisfaction Bonus Scheme
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Upsell Bonus Scheme
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Clear progression pathway to Service Manager level
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Ongoing training and development
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Supportive and professional management team
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Opportunity to make a meaningful impact within a busy Aftersales operation
If you are passionate about delivering exceptional customer experiences and want to take the next step toward a leadership career within the automotive industry, we would love to hear from you.
Full vacancy details for this Customer Care Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!