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Automotive Team Manager (Sales Enquiries/ Contact Centre)
-
Bromley
Automotive Team Manager (Sales Enquiries/ Contact Centre)
Prestigious Car Dealership
Based in the Bromley area
£30k Per Annum
Hours: 5 Days Per Week - Can Be Flexible
Are you a motivated leader with a passion for luxury cars and exceptional customer service? We are seeking an experienced
Automotive Team Manager (Sales Enquiries/ Contact Centre)
to oversee our dedicated team handling sales enquiries at our prestigious car dealership.
Role Overview:
As the
Automotive Team Manager (Sales Enquiries/ Contact Centre)
, you will lead a team responsible for handling customer enquiries, ensuring seamless communication between potential clients and our sales team. Your role is key in maintaining the high standards of customer engagement that define our clients dealership, optimising lead conversion, and driving sales performance.
Key Responsibilities:
Lead, mentor, and manage the sales enquiries team to ensure outstanding customer service and efficiency.
Oversee all inbound sales enquiries across phone, email, and digital platforms, ensuring timely and professional responses.
Develop strategies to improve enquiry handling, lead management, and conversion rates.
Work closely with the sales team to allocate leads effectively and track progress.
Monitor team performance through KPIs, reporting on enquiry trends and conversion success.
Implement CRM best practices to streamline processes and enhance customer experiences.
Train and develop team members to uphold dealership standards and product knowledge.
Collaborate with marketing to refine lead generation and engagement strategies.
Requirements:
Proven experience in a similar role within the automotive industry.
Strong leadership skills with the ability to motivate and drive performance.
Excellent communication, problem-solving, and organizational abilities.
Proficiency in CRM systems and data-driven decision-making.
Passion for delivering an outstanding customer journey.
Full vacancy details for this
Automotive Team Manager (Sales Enquiries/ Contact Centre)
role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Sales Administrator
Bromley
£30k Per Annum
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Sales Administrator
Bromley
£30k Per Annum
72
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