Monday Matters Recruitment is recruiting on behalf of a well-established car dealership in Tunbridge Wells for a Service Bookings Advisor to join their busy aftersales team. This is an ideal opportunity for someone with excellent customer service and administration skills who enjoys working in a fast-paced office environment. This is a telephone-based role with no front-of-house customer interaction. Your sole responsibility is handling inbound and outbound calls, booking customers into the workshop, and managing the service diary.
Key Responsibilities:
-
Booking service, MOT and repair appointments
-
Managing the workshop diary to maximise efficiency
-
Handling inbound telephone calls and online booking enquiries
-
Liaising with Service Advisors and the workshop regarding availability
-
Updating customer and vehicle records accurately
-
Contacting customers to confirm appointments and follow up on enquiries
-
Providing exceptional customer service at every stage
About You:
-
Previous experience in a dealership or automotive service environment is desirable, but not essential
-
Strong telephone and customer service skills
-
Excellent organisational and administrative ability
-
Confident using computer systems and booking software
-
A positive, professional and team-focused approach
Full vacancy details for this Service Bookings Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.