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Automotive Service Advisor – Luxury & Prestige Specialist
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Location: Tring Hertfordshire
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Salary: £32,000/£37,000 depending on experience
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Hours: Monday–Friday 8.30-5.30 with 1 in 4 Saturday mornings
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A Rare Opportunity to Join a Highly Respected Family-Run Specialist
Are you an experienced Automotive Service Advisor looking for something a little different?
This is a fantastic opportunity to join a highly regarded, family-run luxury and prestige vehicle specialist in Hertfordshire. With an excellent local reputation, exceptional workshop facilities and a long-standing, loyal team, this is a business that genuinely values its people, its customers and the quality of its work.
This isn't your typical garage environment. You'll be joining a professional, well-equipped operation where standards are high, customer service is paramount and the team takes real pride in what they do.
The Role
As Service Advisor, you will play a key role in delivering an exceptional customer experience, acting as the main point of contact for customers throughout their vehicle's journey, from initial booking through to collection.
Working closely with an experienced and established workshop team, you'll ensure customers receive clear communication, honest advice and a first-class level of service at every stage.
Key Responsibilities
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Welcoming customers and managing service and repair bookings.
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Accurately recording vehicle concerns and liaising with the workshop team.
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Providing regular updates and clear communication throughout the repair process.
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Preparing estimates and invoices, explaining recommended work and repairs.
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Identifying additional work and opportunities to enhance customer experience.
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Building strong customer relationships and encouraging long-term loyalty.
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Maintaining the exceptionally high standards associated with a luxury specialist.
What We're Looking For
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Previous experience as an Automotive Service Advisor, ideally within a prestige, premium or independent specialist environment.
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Excellent communication and customer relationship skills.
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A professional, organised and customer-focused approach.
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Confidence discussing vehicle repairs, servicing and maintenance.
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Good IT skills and experience using garage management systems.
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Someone who enjoys working as part of a close-knit, supportive team.
What's on Offer?
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£32,000/£37,000 basic salary
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Monday to Friday working with one Saturday morning per month
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Outstanding facilities and a high-quality working environment.
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A friendly, family-run business with an excellent reputation.
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A genuinely long-standing and experienced team.
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A stable, well-established business where people are valued.
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The opportunity to work with some fantastic luxury and prestige vehicles.
Why This Opportunity?
Opportunities like this don't come around very often. Joining a respected family-run luxury specialist with first-class facilities, an established team and a reputation for doing things properly offers a refreshing alternative to the usual dealership environment.
If you're an experienced Service Advisor who takes pride in delivering exceptional customer service and would enjoy being part of a business where quality comes before quantity, we'd love to hear from you.
Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.
Monday Matters Recruitment – Automotive recruitment specialists. Making sure every Monday counts!