At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach.
Key Responsibilities:
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Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs
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Act as the primary point of contact for customers throughout their service journey
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Accurately record customer vehicle details and service requirements into the dealership’s system
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Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust
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Coordinate with workshop staff to establish realistic service and repair timelines
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Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly
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Assist with the preparation of invoices and finalising service transactions efficiently
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Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate
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Contribute to the overall smooth operation of the service department, supporting team members as needed
Skills & Experience Required:
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Previous experience as a Service Advisor within an automotive environment
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Strong customer service skills with an empathetic approach to client needs
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Excellent communication and interpersonal skills
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Good organisational and time management abilities
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Ability to explain technical information clearly to customers
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Proficient with dealership management systems and Microsoft Office suite
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A professional appearance and a positive attitude
If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.