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Main Dealer based in Ashford, Kent
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£30k Basic Salary + Bonus
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Hours: Monday to Friday 8am-6pm/ 7.30am-5pm - No Weekends!
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Well established family-owned dealer group with a fantastic reputation across Kent
Monday Matters Recruitment is proud to partner with a well-established main dealership in Ashford Kent, as they seek to expand their team with a talented Service Advisor.
Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally.
Service Advisor Responsibilities:
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Act as the primary point of contact for customers, providing them with expert advice and guidance on service options.
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Receive and manage customer service requests from initial contact through to completion.
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Schedule service appointments and manage the workflow in the service department.
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Update customers on the status of their vehicles and any recommended service work.
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Prepare and present estimates for service work, ensuring transparency and clarity for customers.
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Handle customer inquiries and resolve any concerns, fostering a positive customer experience.
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Collaborate closely with technicians and service team members to ensure timely and accurate service delivery.
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Maintain accurate records of customer interactions and service work performed in the dealership's system.
Skills & Experience Required:
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Proven experience as a Service Advisor in the automotive industry.
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Strong understanding of vehicle service processes and requirements.
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Excellent communication and interpersonal skills, with a customer-focused approach.
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Ability to manage multiple tasks efficiently in a fast-paced environment.
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Exceptional organizational skills and attention to detail.
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Proficient in using service management systems and Microsoft Office suite.
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A valid driving license is preferred.
Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.