Service Receptionist / Customer Service Advisor
Location: Bicester
Salary: £30,000 per annum
Hours: 44.5 hours per week, Monday to Friday, plus 1 in 3 Saturday mornings
About the Role
We are looking for a friendly, professional and customer-focused Service Receptionist to join our busy team in Bicester.
This is an excellent opportunity for someone with outstanding customer service skills who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience.
You will be the first point of contact for customers, providing a warm welcome and ensuring they receive clear, accurate and timely information throughout their service journey. You will also provide valuable administrative support to our Service and Parts Advisors.
For the right candidate, there are excellent opportunities for career development, including progression towards an Accredited Service Advisor qualification through manufacturer training programmes.
Key Responsibilities
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Welcoming customers to the branch and providing a professional, friendly first impression.
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Dealing with customer enquiries face-to-face, over the telephone and via email.
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Supporting Service and Parts Advisors with calls, walk-in customers and general administration.
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Preparing workshop job cards, including pre-service and post-service customer calls.
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Keeping customers updated on vehicle repairs and service progress.
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Liaising with workshop colleagues to ensure customer expectations are met.
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Processing retail and cash invoices.
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Scanning and forwarding job cards to the administration team.
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Maintaining accurate vehicle service histories and records.
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Supporting work-in-progress control and future service planning.
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Maintaining a clean, tidy and welcoming customer reception and waiting area.
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Ensuring all administration is completed accurately and efficiently.
We are looking for someone who:
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Has excellent customer service and communication skills.
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Is confident dealing with customers both face-to-face and over the telephone.
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Has a positive, can-do attitude and a friendly, approachable personality.
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Can work effectively as part of a team and independently.
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Is organised, reliable and has excellent attention to detail.
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Can think on their feet and handle challenging situations professionally.
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Is proficient in Microsoft Office, including Word, Excel and Outlook.
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Is confident learning new systems and software. Experience with Kerridge would be advantageous.
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Is keen to develop their skills and progress their career within the automotive industry.
Previous experience in a customer service, reception or automotive administration role would be beneficial.
Working Hours
44.5 hours per week across three alternating shifts, Monday to Friday:
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7:00am – 4:00pm
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8:00am – 5:00pm
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9:00am – 6:00pm
Plus one in three Saturday mornings, 8:00am – 12:00pm.
Salary and Benefits
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30 days' annual leave, including bank holidays.
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Additional annual leave with length of service.
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Holiday purchase scheme, allowing up to three additional days.
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Employer pension scheme.
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Manufacturer and multi-brand training programmes.
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Opportunities for career progression and professional development.
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Free Class IV MOT each year.
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Company uniform provided.
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On-site parking.
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Cycle to Work scheme.
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Electric Vehicle Salary Sacrifice scheme.
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Personal accident scheme.
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Full pay for two weeks of paternity leave.
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Mental Health First Aiders.
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A friendly, supportive family-business working environment.
Career Development
We are particularly interested in candidates who are ambitious and would like to progress into a fully qualified Service Advisor role.
Manufacturer training and accreditation pathways are available for those looking to develop their automotive knowledge and build a long-term career within the industry.
Full vacancy details for this Service Admin role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!