Are you an experienced Main Dealer Aftersales Manager looking for your next challenge?
We are looking for an experienced, commercially driven and hands-on Aftersales Manager to take responsibility for a multi-franchise automotive operation in Bury St Edmunds.
This is an exciting opportunity for someone with a strong main dealer background who understands the challenges of managing multiple franchises, can lead from the front and enjoys being actively involved in the day-to-day running of a busy aftersales operation.
The operation includes:
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Multiple new vehicle sales and service franchises.
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An approved aftersales operation for several additional manufacturers.
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Manufacturer warranty repairs and genuine parts supply.
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A varied multi-franchise environment with different manufacturer standards, systems and processes.
With several manufacturers operating across two sites, this is a varied and challenging role requiring someone who can manage different manufacturer standards, processes, systems and customer expectations.
The Role
Reporting into senior management, you will take overall responsibility for the aftersales operation, ensuring both sites deliver excellent customer service, strong commercial performance and efficient day-to-day operations.
Your responsibilities will include:
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Managing and developing the Service and Aftersales teams across both sites.
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Driving labour sales, parts sales, productivity and departmental profitability.
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Maintaining excellent manufacturer relationships and standards.
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Managing workshop efficiency, capacity, utilisation and workflow.
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Ensuring warranty processes and manufacturer procedures are followed correctly.
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Monitoring KPIs and putting effective improvement plans in place.
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Driving customer satisfaction, retention and repeat business.
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Leading, motivating and developing your people.
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Ensuring consistent processes and standards across all franchises.
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Working closely with the Group Parts Manager, with centralised stock control and parts management support.
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Identifying opportunities to grow the business and maximise aftersales revenue.
What We're Looking For
This role is ideally suited to someone who has already worked within a franchised main dealer environment and understands the demands of a multi-brand operation.
You will need:
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Previous main dealer Aftersales Management or senior Service Management experience.
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A strong background in Service Department management.
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A good working knowledge and understanding of Parts operations. You do not need to be a Parts specialist, as central support is provided by our Group Parts Manager.
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Experience working with multiple franchises is highly desirable.
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Ideally, previous experience with Keyloop DMS.
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A strong understanding of manufacturer warranty processes and standards.
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A proven ability to drive sales, profitability and customer satisfaction.
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Excellent organisational skills and a process-driven approach.
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Strong people management skills and the ability to get the best out of a team.
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A hands-on attitude – someone who is happy to roll their sleeves up and muck in when required.
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The confidence to challenge existing processes and identify opportunities for improvement.
Above all, we want a people person who can lead by example, build a positive team culture and combine strong commercial awareness with excellent customer service.
Additional Requirements
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Ideally living within approximately 45 minutes' drive of Bury St Edmunds.
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A full UK driving licence with no more than 6 penalty points.
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No previous convictions for drink or drug driving.
What's on Offer?
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Basic salary of £40,000 – £43,000, depending on experience.
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Realistic OTE of £50,000 – £52,000 through bonus.
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A varied management role across a multi-franchise operation.
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The opportunity to work with several exciting automotive manufacturers.
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Group support, including centralised Parts Management.
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The opportunity to make a real difference to the performance and development of the business.
Interested?
If you're currently an Aftersales Manager or an experienced Service Manager within a franchised main dealer and are looking for an opportunity to take ownership of a varied multi-franchise operation, we'd love to hear from you.
Apply today for a confidential discussion.