Monday Matters Recruitment is working with a well-established automotive dealership in Medway to recruit an Assistant Service Manager to join their busy Aftersales team.
This is a fantastic opportunity for an experienced automotive Aftersales professional who is looking to take the next step in their career. Whether you are already working in a supervisory position or an experienced Service Advisor ready to progress into management, this dealership is happy to consider candidates with the right attitude, experience and ambition.
The Role
Working closely with the Service Manager, you will play an important role in the day-to-day running of the Service Department, helping to lead the team, maintain high customer service standards and ensure the department operates efficiently.
Your responsibilities will include:
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Supporting the Service Manager with the day-to-day running of the Service Department.
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Leading, motivating and supporting the Service Advisor team.
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Ensuring customers receive an excellent level of service throughout their aftersales journey.
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Monitoring departmental performance, productivity and key performance indicators (KPIs).
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Handling customer complaints and resolving issues professionally and efficiently.
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Supporting workshop loading, scheduling and workflow management.
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Monitoring work in progress and ensuring vehicles are completed within agreed timescales.
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Identifying opportunities to improve customer retention and maximise aftersales revenue.
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Maintaining high standards of customer satisfaction and departmental profitability.
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Assisting with staff development, training and performance management.
About You
We are keen to hear from both experienced Aftersales professionals and individuals looking to take the next step in their automotive careers. You may currently be working as a Senior Service Advisor, Service Advisor or in another Aftersales supervisory position and feel ready for more responsibility.
Ideally, you will have:
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Previous experience within an automotive dealership Service or Aftersales Department.
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A good understanding of dealership aftersales operations and customer service.
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Strong communication and interpersonal skills.
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The confidence to support, motivate and lead a team.
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Good organisational skills and the ability to manage competing priorities.
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An understanding of departmental performance, targets and KPIs.
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A proactive attitude and a genuine desire to develop into a management position.
Previous Assistant Service Manager experience is not essential. We are happy to consider ambitious individuals with the right experience, attitude and potential who are looking for an opportunity to progress their career.
What's on Offer?
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Competitive salary, dependent on experience.
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Opportunity to develop your career within a successful dealership.
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Supportive management team.
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A varied and rewarding position within a busy Aftersales environment.
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Excellent opportunity for career progression.