Aftersales Service Executive – Parts & Warranty
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Salary: £32,000–£35,000 + Bonus
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Location: Staples Corner, London
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Hours: Monday–Friday, 8:30am–5:30pm + Saturday mornings on a rota
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Industry: Luxury / Premium Automotive Independent Business
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Experience: Strong automotive parts background essential
The Role
We are looking for an Aftersales Services Executive to join a growing luxury/premium automotive business, with a strong focus on parts, warranty and aftersales administration.
The successful candidate must have a strong background in automotive parts and a good understanding of the parts ordering and supply process.
You’ll play an important role in supporting the workshop and maintaining a high level of service for our clients, ensuring parts and warranty requirements are managed efficiently from initial request through to completion.
Key Responsibilities
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Manage parts requirements for customer and workshop jobs.
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Order, track and coordinate parts with suppliers and manufacturers.
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Monitor availability, delivery times and parts costs.
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Liaise with technicians to understand vehicle and parts requirements.
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Manage parts returns and maintain accurate records.
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Prepare and submit manufacturer and supplier warranty claims.
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Gather supporting information and documentation for warranty submissions.
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Track warranty work through to completion and payment.
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Prepare accurate estimates, job cards and customer invoices.
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Liaise with clients, suppliers and technicians to provide clear updates.
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Maintain accurate vehicle, parts and warranty records.
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Take ownership of queries and resolve issues efficiently.
About You
A strong automotive parts background is essential for this role. You should have a good understanding of vehicle parts, ordering processes, suppliers and the requirements of a busy workshop environment.
Experience in warranty and aftersales would be highly advantageous, particularly within a dealership, specialist or premium automotive environment.
We’re looking for someone who is:
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Experienced and confident within automotive parts.
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Highly organised with excellent attention to detail.
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Confident communicating with customers, suppliers and technicians.
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Comfortable working with costs, invoices and administration.
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Proactive and able to manage multiple priorities.
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A strong problem solver who takes ownership.
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Reliable, professional and commercially aware.
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Passionate about cars, particularly luxury and performance vehicles.
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A positive team player who enjoys working in a fast-paced environment.
Why Join Us?
This is an exciting opportunity to join a premium automotive business, working with exceptional luxury and performance vehicles.
You’ll gain broad experience across parts, warranty and aftersales operations, working closely with the workshop and client services teams in a specialist and fast-moving environment.
If you have a strong automotive parts background and are looking for your next opportunity within the luxury automotive sector, we’d love to hear from you.
For full vacancy details, registered candidates can apply now with their CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry, and we’re here to make sure every Monday counts!