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Established Main Dealer
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Based in the Maidstone area
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Circa £42k Basic Salary (£65k Per Annum)
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No weekends, excellent company benefits, company car & supportive management
Our client, a reputable and forward-thinking main dealer based in the Maidstone area, is seeking to appoint an Aftersales Manager to join the team. This is an excellent opportunity for an experienced Service/ Aftersales Manager to join a forward-thinking dealer group.
You will oversee the Service and Parts departments, ensuring efficient operations, high customer satisfaction and strong financial performance. The role involves leading a motivated team, driving process improvements, and maintaining compliance with manufacturer and company standards.
Key Responsibilities:
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Oversee and manage the entire aftersales process to ensure high-quality customer service and efficient operations.
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Lead, motivate, and develop the aftersales team to meet and exceed service targets.
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Establish and maintain strong relationships with customers, ensuring their needs are understood and addressed promptly.
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Monitor key performance indicators and implement strategies for continuous improvement.
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Collaborate with other departments to ensure smooth coordination and communication across the business.
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Manage aftersales budgets, forecasts, and reporting to support business objectives.
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Handle escalations and resolve complex customer issues effectively and professionally.
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Maintain up-to-date knowledge of industry trends and best practices to enhance service delivery.
Skills & Experience Required:
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Excellent leadership and team management skills.
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Strong customer service orientation and ability to build lasting client relationships.
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Exceptional organisational and problem-solving abilities.
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Good understanding of KPIs and ability to utilise data to improve service performance.
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Effective communication skills, both written and verbal.
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Knowledge of the automotive or relevant service industry is highly desirable.
Full vacancy details for this automotive Aftersales Manager role in Maidstone, Kent are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!